Privacy Policy

Privacy Policy

Claudie’s Chicken Full Privacy Policy — US

Notice and Scope of Our Privacy Practices This policy addresses how and why we collect your personal information, how your information is protected, and when and with whom we share your information. Our goal is to provide clear, prominent, and easily accessible information about our privacy practices. This Policy applies to customer information we collect in the United States at Claudie’s Chicken restaurants, through our websites, and through our mobile applications. Personal information about our customers may be processed and stored in the United States. However, Claudie’s Chicken requires each member of our corporate family and our service providers to protect your information, regardless of where it is store, in accordance with local laws and our policies. Information Claudie’s Chicken May Collect About You 1. Information You Provide to Us While visiting the Claudie’s Chicken site you may be asked to provide information that personally identifies you (name, address, billing address, email address, home telephone number, mobile telephone number, credit card number and social security number). The following are sample areas in the Claudie’s Chicken site where we request personal information:
  • Job Inquires with Claudie’s Chicken
  • Customer Feedback
  • Contest Entry
  • Subscription to Informational E-mail service
  • Request Information about Claudie’s Chicken
The personal information that we collect varies depending on the activity you wish to conduct on the web. We will need more information for job inquiries and contest entries than we require for customer feedback, information request and e-mail subscriptions. When you enter a contest or other promotional feature, we may ask for your name, address, birth date and e-mail address so we can administer the contest and notify winners. If you have not opted out of receiving marketing materials, we may also use the information we collect to occasionally notify you about important functionality changes to the website, new Claudie’s Chicken services and special offers we think you’ll find valuable. You can choose not to allow us to use your personal information for direct marketing purposes by indicating your preference at the time of collection or by responding to the promotional e-mail in the manner provided. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified). 2. Mobile Applications & Other Automatically Generated Information We receive and store certain types of information when you interact with our websites, emails, online advertising, and mobile device applications. Our purpose is to allow the websites and applications to work correctly, to evaluate their use, and to support website analytics and marketing campaigns. Some examples include:
  • We may collect technical information such as your internet protocol address, your device operating system and browser type.
  • We use “cookies” to recognize you as you use or return to our sites. A cookie is a small text file that a website or email may save to your browser and store on your hard drive.
  • We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.
Our mobile applications collect certain information automatically, including:
  • The type of mobile device you use and your mobile operating system, unique device identifiers (UDID), and the IP address of your mobile device
  • information about the way you use the applications, and
  • information about the location of your device, such as when you search for or check in at a restaurant.
You must first provide permission through your device before our mobile applications obtain such location information from technologies like GPS, Wi-Fi, or cell tower proximity. Claudie’s Chicken and our service providers may use and store this information, in combination with other location-based information such as IP address and billing or postal code provided by you at time of your mobile application registration, to provide enhanced location based services, such as restaurant locations. If you would like to opt-out of providing your precise location information, you may do so by uninstalling the application or adjusting the permissions on your mobile device. 3. Information from Third Party Vendors We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud. How We May Disclose Your Information Outside Claudie’s Chicken Claudie’s Chicken does not sell, trade or rent your personal information to third parties, but we may disclose your information internally to support our business functions or with our individual managing members. We only disclose your personal information to third parties with your prior consent or under the following limited circumstances. 1. Customer Comments and Complaints. If you submit comments through the web site, we may use or post your comments (or a portion or variation of your comments), along with your first name, city or town on this web site or other media without payment or compensation to you. In instances when we receive customer complaints or feedback concerning a specific restaurant, we will forward the feedback to the restaurant managing member. 2. Service Providers. We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are marketing and online advertising vendors, billing and refund vendors, payment card processors, and companies that help us improve business and our websites. We may also work with analytics companies to help us understand how our mobile applications are being used, such as the frequency and duration of usage. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Claudie’s Chicken maintain facilities. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf. 3. Legal Requirements and Protection of Our Company. We may disclose your information in situations when the sharing is necessary to protect the safety, property, or other rights of Claudie’s Chicken, our customers, our associates, or any other person, or where otherwise required by law. Examples include protecting the health or safety of customers, or addressing crimes committed on Claudie’s Chicken property. Data from in-store security cameras may also be provided to law enforcement upon written request. Claudie’s Chicken may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law. We may also need to disclose personal information to enforce our policies or agreements including the collection of amounts owed to us or to protect users of our website(s)and apps. from fraudulent or abusive use. 4. Sales, Mergers, and Other Business Combinations. We also reserve the right to disclose or transfer personal information to a third party in the event of a proposed or actual purchase, sale, lease, merger or any other type of acquisition, disposal or financing of all or any portion of Claudie’s Chicken. Your Consent and Changes to Policy By using our website and submitting the personal information requested, you consent to the collection and use of this information in the manner described in this policy by Claudie’s Chicken. From time to time, with your consent, we may disclose information with carefully selected companies who may offer you products and services of interest. You can choose not to allow us to use your personal information for direct marketing purposes by indicating your preference at the time of collection or by responding to the promotional e-mail in the manner provided. Claudie’s Chicken reserves the right to change its policy in this regard at any time in the future. In the event Claudie’s Chicken does make a material change to its policy, a notification of such change will be posted on the website so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose. How we secure your information We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the information under our control. Please be advised, however, that while we strive to protect your personally identifiable information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online or through our services, and are not responsible for the theft, destruction, or inadvertent disclosure of your personally identifiable information. In the unfortunate event that your “personally identifiable information” (as the term or similar terms are defined by any applicable law requiring notice upon a security breach) is compromised, we may notify you by e-mail (at our sole and absolute discretion) to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems. Children Under the Age of 13 While we are happy to have you visit the Claudie’s Chicken web site with your children, the Claudie’s Chicken site is a general audience site and is not designed nor intended to collect personal information from children under the age of 13. Please contact us via our email address if you believe we may have collected information from your child and we will work to delete it. Links to Other Sites We may provide links to third party sites on our web site. We are not responsible for the content or information collection practices of those other sites. The privacy policy of other sites will differ from Claudie’s Chicken privacy policy. Please read the privacy policy of any third party web site before providing any personal information. Contact Us Contact us through the e-mail address on our website for questions about Claudie’s Chicken Privacy Policy or any other general feedback or questions. Notice to California Residents: If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Claudie’s Chicken to third parties for the third parties direct marketing purposes. With respect to these entities, this privacy policy applies only to their activities within the State of California. To make such a request, please send us an e-mail.